The number one represents unity and is much more than a simple mathematical value, as it is evident in every aspect of our lives. Understanding the substantial unity of everything that exists is one of the secrets to living in harmony.
Harmony, proportion and measure: unity manifested in multiplicity.
- 01 - BOIS 500ml
WOODY POWDERY FLORAL AMBER
Top notes are iris, cypress and juniper berries; middle notes are myrrh and patchouli; Base notes are woody notes, honey, vanilla, amber, resins, musk and leather.
Our shipping policy is designed to provide our customers with a seamless and satisfied shopping experience. We are committed to processing and delivering your orders efficiently and accurately.
Applicability
This shipping policy applies to all purchases made through our official website and at our authorized physical stores.
Shipping Costs
Domestic Shipping: Shipping costs vary based on package weight and size, as well as delivery location. We offer free shipping for orders over a certain purchase threshold.
International Shipping: International shipping costs are calculated based on package weight, size, and destination location. We can provide specific shipping quotes at the time of ordering.
Processing Time
All orders are processed within 24 business hours after order confirmation. However, delivery times may vary depending on delivery location and shipping method selected.
Shipping Methods
We offer several shipping methods to suit different delivery needs. These include standard, express, and international shipping. Available shipping methods may vary depending on delivery location.
Order Tracking
We provide order tracking via a unique link that will be emailed once the order has been processed and shipped.
Shipping Delays
In rare cases, where shipping delays may occur due to factors beyond our control (e.g. supplier issues, extreme weather events), we are committed to informing our customers as soon as possible and taking steps to resolve the situation.
Shipping Address Changes
We understand that changes to shipping addresses may occur. However, we request that any shipping address changes be communicated as soon as possible to avoid shipping delays.
Customer Responsibilities
It is the customer's responsibility to provide correct and complete shipping information when placing an order. Additionally, the customer is responsible for ensuring that the package is received in a safe place.
Return Policy
Our return policy allows customers to return products purchased through our website or authorized physical stores under certain conditions. Please see our Return Policy for more details.
Contact
For any questions or clarifications regarding our shipping policy, please feel free to contact us through our customer service at info@yourcompany.com or by calling +1234567890.
Acknowledgement
We appreciate your preference and trust in our products. We strive to provide you with the best possible shopping experience.
This shipping policy is periodically updated to reflect changes in our operations and shipping practices. We recommend reviewing this policy regularly to stay informed about current terms and conditions.
1. Return period
Customers have a period of 30 business days from the date of receipt of the product to request a return. This period adjusts according to local commercial practices and applicable laws.
2. Product condition
The product must be in conditions of sale, that is, not damaged or deteriorated. This includes that the original bottle does not have excessive use marks or physical damage.
Open or partially used products are not eligible for return, except in cases of manufacturing or damage defects during transport.
3. Return process
To start a return process, the client must contact the customer service through the preferred channel (email, telephone, online chat).
The customer must provide relevant details about the purchase, including the order number, purchase date, and reason for the return.
Once the return is approved, the client must send the product back to the address designated by the customer service. The cost of sending the return must be covered by the client.
4. Refund
The refund will be made once the product is received and verified by our quality equipment. The reimbursement method will be adjusted according to the original customer payment method (credit card, PayPal, etc.).
Refunds will not be processed due to the cost of sending the return. However, a complete reimbursement of the product value will be offered, excluding any shipping rate or taxes initially applied.
5. Exclusions
Products bought with reward points or under special offer are not reimbursable.
Products that have been marked as "non -returns" due to specific characteristics or market restrictions are also excluded from this policy.
6. Communication and monitoring
The client will be informed by email about the status of their return and refund application. Regular monitoring will be provided until the process is completed.
This return and refund policy seeks to ensure customer satisfaction while maintaining high standards of quality and commercial integrity.